Shandong Taikai Instrument Transformer Co., Ltd.

2023 Annual Social Responsibility Report

I. Preface 

II. Company Profile 

III. Product and Service 

1. Our company's product after-sales service system is sound, and the "Customer Service Management System" is strictly implemented; In line with the principle of honesty and trustworthiness and customer satisfaction, the company has established a 24-hour standby system for technical and after-sales service personnel, and the service personnel and technical personnel at the project site can solve customer problems anytime and anywhere; For any problems arising from customers in the service process, we provide services enthusiastically and free of charge, and establish a management mechanism for customer complaints and complaints.

2. The company regularly conducts customer satisfaction surveys in the form of visits or questionnaires, strengthens the improvement and adoption of customer requirements and suggestions, and regularly inspects and analyzes customer satisfaction.

3. In order to strengthen quality management and improve enterprise efficiency; Enhance customer confidence, expand market share and improve corporate image, etc., the company has passed GB/T19001-2016 quality management system certification, GB/T24001-2016 environmental management system certification, GB/T45001-2020 occupational health and safety management system certification, GB/T 39604-2020 social responsibility management system certification; The ISO50001-2018 energy management system was established.

4. The company's production technology and equipment have reached the international advanced level. The company has a first-class professional production and testing line in China, from the acceptance of raw materials to the delivery of products to users, each link has complete testing methods. It has built a high-standard physical and chemical performance laboratory, and has the ability to test the performance of key materials such as various gases, liquids, and solid insulating media. The product can meet the requirements of special temperature, humidity, altitude, earthquake and other working conditions.

5. The company always adheres to the principle of quality first, and regards quality as the "life" of the enterprise. Keep improving, manufacturing "ingenuity" products; Actively carry out technological innovation, management innovation, process innovation and product innovation with full participation, and promote the development of enterprises with innovation. Actively introduce the world's advanced intelligent high-end technology and equipment, improve the level of equipment support, digest and absorb foreign advanced technology, and lay a solid foundation for enterprises to achieve sustainable development to meet the needs of future competition and development. After more than ten years of development, the company has accumulated rich experience in production technology and management, with a wide range of market customers, and now its production and sales are running well.

IV. Responsibility to Supply Chain Partners 

1. Safeguard the legitimate rights and interests of enterprise property owners and treat all property owners equally.

2. Fulfill the creditor's commitment and arrange corresponding measures to protect the interests of creditors.

3. Procurement responsibility system and policy. The person in charge of procurement is responsible for the quality of suppliers and purchased products, and proposes a procurement plan in a timely manner according to the production needs, and should be reviewed and agreed by the company to sign a procurement contract and arrange the purchase inspection of products in accordance with the procurement contract.

4. The company pays the supplier in strict accordance with the procurement contract and legally protects the rights and interests of the supplier. It is a pleasure to cooperate with suppliers and gain the trust of suppliers.

V. Integrity and Compliance 

2. Integrity management and service. Establish the concept of honest management and the system of ensuring honest management. The company improves the integrity concept of employees from the moral category, and publicizes the importance of integrity to the survival of the enterprise and the significance of improving the personal charm of employees. Employees are bound by law, and dishonest companies will inevitably fail to comply with the law. Promote corporate integrity from the regulatory aspect, including statistics on contract performance, customer return visits, etc.

3. Disaster relief and charitable donations. Disaster relief and charitable donation activities. The company actively carries out various disaster relief and charitable donation activities.

VI. Environmental Protection and Low-Carbon Initiatives 

Our company is committed to environmental protection, to achieve environmental protection "three simultaneous", the company attaches great importance to greening work, planting a variety of flowers and trees; In FY2022, a 2.1MW photovoltaic power generation project was built to contribute to regional energy conservation and carbon reduction. In order to ensure that environmental emergencies can be controlled in a timely manner, prevent the spread and pollution of major incidents, effectively organize rescue and rescue, and protect the surrounding environment, in accordance with the "National Emergency Plan for Environmental Emergencies" and other relevant documents, and combined with the actual situation, In line with the principle of "prevention first, self-help first, unified command, division of labor and responsibility", our company has formulated the "Emergency Plan for Environmental Emergencies". Our company adheres to the continuous implementation of cleaner production activities, achieves daily inspections, weekly reports, and monthly assessments, strictly controls "running, rising, dripping, and leaking", increases the work of "clean, green, bright and beautiful" in the factory, and strives to create a garden-style factory.

VI. Workplace Safety 

In order to ensure the normal production and operation environment and normal order of the enterprise, protect the integrity of the enterprise's property and the health and life safety of employees, prevent or reduce the occurrence of emergencies and the resulting environmental and safety impacts, minimize the impact, and effectively control and deal with emergencies, our company has formulated a series of emergency plans for potential accidents and emergencies, and maintained the safety of the enterprise through training on relevant safety, fire protection, self-rescue, rescue and other knowledge, as well as emergency drills.

VI. After-Sales Service 

For a long time, our company has strictly abided by national laws, law-abiding production and operation, conscientiously fulfilled the supply contract, and provided services for customers with punctual, trustworthy, enthusiastic service and sincerity in sales and service activities. In recent years, our company's sales have increased steadily and have a good development trend.

VII. People-Centric Philosophy 

Our company has always adhered to the people-oriented concept of employing people, and at the same time of development, it has trained a group of solid talents, who have created good performance of steady growth year after year, and have become the most important strategic resource for enterprise growth. Our company has always taken the joining of professionals as an important way to maintain the steady development of enterprises and talent advantages. At the same time, it also opens a wide range of channels for the selection and recruitment of the society, absorbs all kinds of professional technical and management talents, and has become the backbone of the company's technical management through training and integration.

VIII. Future Outlook 

Our company is committed to creating a high environmental protection, high quality, high efficiency and low-cost enterprise, establishing the goal of sustainable development and ecological environmental protection in parallel, continuing to strengthen technological innovation, using information technology to improve production monitoring and enterprise management level, so as to improve labor productivity, adopt advanced environmental protection technology, reduce pollutant emissions and greenhouse gas emissions, achieve ultra-low emission target values, win the battle to defend the blue sky, continue to enhance the company's influence and driving force, continue to fulfill social responsibilities, and help poverty alleviation. Make greater contributions to the construction of a well-off society!

Shandong Taikai Instrument Transformer Co., Ltd. 

March 5, 2024